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Require Reading of T&C before Joining is Possible

By: jesi23 | 05-11-2014 14:44


Recently there was an IDEA submitted that giffgaff should change their RETURN of FAULTY GOODS policy to refund extra cost for Insurance and Tracking of the returned package.

[whether or not should be altered specifically for faulty goods is not the question here]


When I pointed out that the returns policy was 'Clearly Stated Up Front' I was told that this was UNSUBSTANTIATED.


There is a SPECIFIC HEADING in the Terms and Conditions regarding the Purchase of Phones clearly deliniating  the returns policy.


And to purchase a phone from giffgaff,

  • you must be a member, and
  • you agree to the TERMS & CONDITIONS when you join. 
  • so if you read them, you SHOULD know that you will need to bear the expense of insuring returns yourself if you purchase a phone



CLEARLY, NOT EVERYONE BUYING A PHONE has read the MEMBER T&Cs to which they agreed when joining.


The technology exists to make the link for agreeing the Terms & Conditions conditional on clicking a link for Terms & Conditions before you can continue.


I have entered competitions, where instead of a 'CONTINUE' button there is a T&C button which brings a box up containing the Terms & Conditions with the Agree button at the bottom of the Terms & Conditions.


The giffgaff 'Terms & Conditions' are not so extensive that they cannot be skimmed quickly, and then no one could complain they did not already know 'Up Front' about the policies.



SO REQUIRE THEM TO READ THEM before they join.





by: vijay42924
on: 07-04-2020 23:37


by: jesi23
on: 08-04-2020 10:19

Thank you for your support! It is amazing what a difference it can make even just ‘flashing the Ts&Cs’ before their eyes and making members scroll down to an ‘agree’ before they sign. I remember reading Microsoft’s License agreement (it was so long I nearly lost the will to live!) …

by: muddycalhoun
on: 22-06-2020 16:13

Unfortunately jesi23 I doubt if Vijay ever reads a suggestion or other comments and replies, you have mistaken them for a genuine member member. However they are another who pastes one of a few different"comments" on every idea at the rate of two or more per minute chasing the payback point again outside the spirit of the terms and conditions if not the words about gaming the system for personal greed

by: nickyheywood
on: 13-11-2019 19:13

it's an old post but I'll still put my vote on

by: jesi23
on: 08-04-2020 10:16

Thank you! I think members still fail to read carefully before they sign the agreements. How they can complain they didn’t know when they HAVE agreed the Ts&Cs always seems to be inconceivable - of course, I always read the small print before agreeing things. That’s why I like helping and working in the Knowledge Base!

by: muddycalhoun
on: 22-06-2020 16:14

Unfortunately jesi23 you have been duped by a pair of system gamers who blatantly flagrantly break every rule relating to system gaming for payback by pasting identical comments on multiple ideas put forward by members like you genuinely interested in improving our services. Have a look at the previous ideas and you will see what I mean, it is a sorry change that has befallen the labs forum since this plague of parasitism began in 2018 becoming epidemic by the end of 2019

by: muddycalhoun
on: 24-10-2018 13:26

I think this might be going too far for some folks and policing its adherence impossible but I think I understand what makes you feel like this

by: adamtheant
on: 05-07-2018 00:10

I agree

by: adamtheant
on: 24-06-2019 08:52


by: drkarter
on: 24-04-2018 13:44

Agree, I hope people understand its importance.

by: jesi23
on: 12-08-2016 15:41

This was a 'pre LABS' idea, and had a few comments before being moved over to the new platform.