Goodybag Early Purchase Option Before 5mins / 5MB Left
By: cim | 24-09-2014 14:03
The new goodybag early re-purchase is a very welcome innovation at giffgaff.
The one area which I think needs a tweak is the compulsory wait until 5 mins or 5Mb is left on a goodybag.
There are instances where this is could prove to be inconvenient.
This scenario has already been raised in help at least once.
As it stands, it appears that the only way to achieve this is to waste mins or waste data. Its hard to see how that helps giffgaff or the customer - providing mins and data is a cost to giffgaff, writing them off when starting a new goodybag early is a saving. Burning mins or data would be time consuming, battery intensive and also use network resources pointlessly.
So I think there should be an option to renew before reaching any 5MB / 5 mins thresholds.
It would need to be very clearly set out that the customer is renewing before a product is fully depleted but that should be simple enough to do.
What do you think?
Also please consider this idea which proposes the option to have an automatic early renewal of goodybags when you run out of data or mins.