Leave a legacy.

Goodybag Early Purchase Option Before 5mins / 5MB Left

By: cim | 24-09-2014 14:03

The new goodybag early re-purchase is a very welcome innovation at giffgaff.

The one area which I think needs a tweak is the compulsory wait until 5 mins or 5Mb is left on a goodybag.

There are instances where this is could prove to be inconvenient.

This scenario has already been raised in help at least once.

As it stands, it appears that the only way to achieve this is to waste mins or waste data. Its hard to see how that helps giffgaff or the customer - providing mins and data is a cost to giffgaff, writing them off when starting a new goodybag early is a saving. Burning mins or data would be time consuming, battery intensive and also use network resources pointlessly.

So I think there should be an option to renew before reaching any 5MB / 5 mins thresholds.

It would need to be very clearly set out that the customer is renewing before a product is fully depleted but that should be simple enough to do.

What do you think?

Also please consider this idea which proposes the option to have an automatic early renewal of goodybags when you run out of data or mins.

 

Comments

by: shahz87600
on: 08-06-2020 19:30

good

by: vijay42924
on: 10-04-2020 11:14

very good one and supported

by: muddycalhoun
on: 03-03-2020 08:07

This is something that got suggested by a good number of members, and no wonder!

Seems impossible, can't imagine how members achieved a continuous data allowance from their goodybags back before this was increased.

Good implementation I expect it has been a benefit to many

by: nastja83
on: 07-03-2019 07:28

????very good

by: nastja83
on: 07-03-2019 07:27

very good

by: adamtheant
on: 15-05-2018 23:54

glad this is implemented

by: navvy
on: 19-05-2017 12:40

Well done @cim, and let's hope that your other idea for automatic renewal gets considered too - so that people don't have to waste up to 50MB of the data they've paid for.

by: bertiebat
on: 18-05-2017 17:34

Ah well done @cim on getting this implemented. :)  I also glad to see that giffgaff marked the correct and original idea as implemented and not the much more promoted duplicate (which really now needs to be merged with this one now as as far as I'm concerned as this should have been done years ago).  

by: prescilla_g giffgaff Staffer
on: 18-05-2017 14:00

Afternoon all,

Some excellent news for you all today - we've officially implemented cim's fantastic idea.

We've changed the limit for early repurchasing so now instead of early repurchase kicking in at 5mb and 5 minutes, we have increased the threshold to 50mb and 50mins.

Nicely done, cim. A big shoutout to all our members who supported this idea too. Thanks to you, all our giffgaff members will be able to enjoy this fantastic change.

Legends.

Prescilla

by: chirizphone01
on: 07-05-2017 11:12

+1 from me