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Goodybag Early Purchase Option Before 5mins / 5MB Left

By: cim | 24-09-2014 14:03

The new goodybag early re-purchase is a very welcome innovation at giffgaff.

The one area which I think needs a tweak is the compulsory wait until 5 mins or 5Mb is left on a goodybag.

There are instances where this is could prove to be inconvenient.

This scenario has already been raised in help at least once.

As it stands, it appears that the only way to achieve this is to waste mins or waste data. Its hard to see how that helps giffgaff or the customer - providing mins and data is a cost to giffgaff, writing them off when starting a new goodybag early is a saving. Burning mins or data would be time consuming, battery intensive and also use network resources pointlessly.

So I think there should be an option to renew before reaching any 5MB / 5 mins thresholds.

It would need to be very clearly set out that the customer is renewing before a product is fully depleted but that should be simple enough to do.

What do you think?

Also please consider this idea which proposes the option to have an automatic early renewal of goodybags when you run out of data or mins.



by: nastja83
on: 07-03-2019 07:28

????very good

by: nastja83
on: 07-03-2019 07:27

very good

by: adamtheant
on: 15-05-2018 23:54

glad this is implemented

by: navvy
on: 19-05-2017 12:40

Well done @cim, and let's hope that your other idea for automatic renewal gets considered too - so that people don't have to waste up to 50MB of the data they've paid for.

by: bertiebat
on: 18-05-2017 17:34

Ah well done @cim on getting this implemented. :)  I also glad to see that giffgaff marked the correct and original idea as implemented and not the much more promoted duplicate (which really now needs to be merged with this one now as as far as I'm concerned as this should have been done years ago).  

by: prescilla_g giffgaff Staffer
on: 18-05-2017 14:00

Afternoon all,

Some excellent news for you all today - we've officially implemented cim's fantastic idea.

We've changed the limit for early repurchasing so now instead of early repurchase kicking in at 5mb and 5 minutes, we have increased the threshold to 50mb and 50mins.

Nicely done, cim. A big shoutout to all our members who supported this idea too. Thanks to you, all our giffgaff members will be able to enjoy this fantastic change.



by: chirizphone01
on: 07-05-2017 11:12

+1 from me

by: cim
on: 17-02-2016 12:15

Fair point @xollobru mea culpa but in that case I thing gg need to think about what they are merging otherwise how is anyone supposed to interpret comments correctly. I feel an idea coming on...

by: xollobru
on: 17-02-2016 11:47


Please check your info as some of the comments are from subsequent duplicates ideas that have been merged with this one 

by: cim
on: 17-02-2016 10:13

 ...this idea is not a duplicate. It was originally posted in Ideas on 24/09/14, long before any other similar idea was posted.

Edit - sorry for assuming that members had labeled this idea as a duplicate, turns out that any duplicate comments above were inappropriately merged by giffgaff from another idea.

This is the original post of this idea in the old board: