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Text confirmation of number transfer request

By: nevio | 09-06-2014 15:40

As someone who had their giffgaff number transferred without my knowledge as part of a bank scam, I think it is important that greater security measures are put in place to prevent accounts being high jacked.

When I add a new recipient to my bank account, I get a text message from my bank requiring me to confirm the online request. The same thing happens when I make an online request to make a payment.

My number was high jacked while I was abroad and transferred to a different account. This meant I was not alerted to a fraudulent withdrawal.

If giffgaff had sent me a text alerting me to the number transfer request and asking me to confirm it, then the fraudsters would have been unable take the money.

Banks take the view that you are more likely to have your online account hacked, as my giffgaff account was, than your mobile stolen and so use text messages and other mobile communication as a second level of security.

It is crucial that giffgaff adopt similar procedures.


by: ak2008
on: 20-08-2016 22:20

Security should be a priority.

This makes sense to have an additional security check in place.

Surely when you transfer your number away from giffgaff, the pac code should be texted to the handset only.

That would mean only if you had the log in details and the handset to receive the pac code could you migrate your number.


by: mangowalk
on: 07-08-2016 00:23

I'm all in favour of improved security as fraudsters become more sophisticated! 


by: misspage
on: 19-07-2016 21:01

I'm actually shocked they don't do this already. Surely it's an essential. Just like when you get an email when you log into something from a different device. 

by: mij_sky
on: 11-05-2016 10:37

Great idea 

by: chirizphone01
on: 29-04-2016 18:38

Good idea +1 from me

by: faizan001
on: 11-04-2016 11:10

better helps customer waitting to trasnfer 

by: stellamobile
on: 10-03-2016 22:00

True .accounts being hacked should be looked into and taken very seriously

by: dannyownz
on: 23-02-2016 23:59

Would make the process a lot easier tbh

by: alexirving
on: 29-01-2016 16:03

Supported. good idea.

by: alisuhail
on: 12-12-2015 23:51

Great idea