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Text confirmation of number transfer request

By: nevio | 09-06-2014 15:40

As someone who had their giffgaff number transferred without my knowledge as part of a bank scam, I think it is important that greater security measures are put in place to prevent accounts being high jacked.

When I add a new recipient to my bank account, I get a text message from my bank requiring me to confirm the online request. The same thing happens when I make an online request to make a payment.

My number was high jacked while I was abroad and transferred to a different account. This meant I was not alerted to a fraudulent withdrawal.

If giffgaff had sent me a text alerting me to the number transfer request and asking me to confirm it, then the fraudsters would have been unable take the money.

Banks take the view that you are more likely to have your online account hacked, as my giffgaff account was, than your mobile stolen and so use text messages and other mobile communication as a second level of security.

It is crucial that giffgaff adopt similar procedures.


by: shahz87600
on: 13-06-2020 16:04

good idea

by: mijthebarber
on: 08-06-2020 07:12

Great idea

by: barishna
on: 05-05-2020 14:14

brilliant idea

by: vijay42924
on: 15-04-2020 12:38

nice one and supported

by: rites61
on: 26-02-2020 17:00

good idea

by: muddycalhoun
on: 06-02-2020 09:19

If this had been looked at five and a half years ago when it was suggested the massive assault of scams that took place during the summer of 2019 might never been possible.

by: racha27269
on: 15-01-2020 02:45

Great Idea Fully Supported :)

by: racha27269
on: 15-01-2020 02:42

Great Idea Fully Supported :)

by: brianwilson1
on: 08-04-2019 11:32

Great Idea. Hadn't thought this might be an issue. but surely this should be acted upon.

by: andymcdee
on: 26-03-2019 03:08

You would think this should be mandatory for a change which is effectively part of anyone's identity.