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Text confirmation of number transfer request

By: nevio | 09-06-2014 15:40

As someone who had their giffgaff number transferred without my knowledge as part of a bank scam, I think it is important that greater security measures are put in place to prevent accounts being high jacked.

When I add a new recipient to my bank account, I get a text message from my bank requiring me to confirm the online request. The same thing happens when I make an online request to make a payment.

My number was high jacked while I was abroad and transferred to a different account. This meant I was not alerted to a fraudulent withdrawal.

If giffgaff had sent me a text alerting me to the number transfer request and asking me to confirm it, then the fraudsters would have been unable take the money.

Banks take the view that you are more likely to have your online account hacked, as my giffgaff account was, than your mobile stolen and so use text messages and other mobile communication as a second level of security.

It is crucial that giffgaff adopt similar procedures.

Comments

by: brianwilson1
on: 08-04-2019 11:32

Great Idea. Hadn't thought this might be an issue. but surely this should be acted upon.

by: andymcdee
on: 26-03-2019 03:08

You would think this should be mandatory for a change which is effectively part of anyone's identity.

by: p7dwy
on: 04-03-2019 10:13

Very old idea, it should of been well sorted out by now.

by: tokyobuta
on: 05-02-2019 01:20

An entirely good idea.

by: mezeit
on: 15-12-2018 13:35

The confirmation is very important.

by: ajmobile
on: 11-06-2018 20:33

Agree - with mobiles being used in so many cases for 2 stage security it makes total sense

by: bethanykelly
on: 23-04-2018 21:01

Marvellous!

by: mikeclubs181040
on: 10-04-2018 19:59

Hello everyone, what a great Idea. I would love to see this implemented.

by: eluminea
on: 31-12-2017 10:46

Marvellous, got my vote!

by: jv_19
on: 30-05-2017 12:24

Great idea! 1+