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Improve the frequency of Setting Best Answers

By: alicepowell | 02-05-2014 10:45

 

Hi All,

 

Long term members know that setting a "best answer" is super important, however new members who only come online to get a one off answer aren't aware of why setting a "best answer" is important.

 

Yes, we have The Knowledge Bank explaination but if you've only just come online to get a quick answer you aren't going to be spending the time checking out the site to see how things fully work.  

 

however the latest update has included this, When you click the "Best Answer" button you get this message:

 

set best answer.JPG

 

But to get this message you have to set a best answer, and if you've ever been in Help & Support you will notice that at best, 1 in 10 help threads gets a best answer set.  

 

Proposal


When a new thread is created in Help & Support, I think a message similar to the one above should appear above you members OP and say something along the lines of:

"When a member posts the Answer that helps you please click the "Best Answer" button - So the answer can help others too" 

 

Benefits

 

  • More threads with have a best answer set,
  • incentives members to be more active in the help forum,
  • less work for educators, so they dont have to go back through as many threads
  • more best answers set for us, the helpers.

If a pop up can me made to appear when the action of clicking "best answer" can be done, it should be simple to create something similar for the action of creating a new thread in Help & Support

 

Thanks for reading, if you agree that this would be a helpful addition to the Help & Support forum please "KUDOS" to show your support

 

AlicePowell

Comments

by: alexirving
on: 29-01-2016 16:00

This seems to be working well now!

by: s_pat
on: 11-12-2015 14:38

This should be sorted now that Educators can allocate Best Answers!

by: bex85
on: 07-12-2015 04:25

Supported.

by: shahin7877
on: 26-10-2015 20:46

great idea totally agree 

by: jeff_elephant
on: 28-09-2015 12:39

Very few best answers are given, so encouraging people to give Best Answers is a huge positive!

by: sarahbanahnah
on: 09-08-2015 09:40

Yes this is a must

by: bluemoonbaz
on: 31-07-2015 20:53
You have my support alice
by: o_rabbit_o
on: 15-07-2015 03:05
Great idea, as help an support is mainly new members asking questions and don't yet know how the system works.
by: momist
on: 28-06-2015 11:32

One of the smartest ideas I've seen to improve the Help and Support page!  Supported.

"online to get a quick answer you aren't going to be spending the time checking out the site to see how things fully work. "  That would take about a weeks reading!  LOL.  I've been here for years now, and haven't worked it all out yet. :-)

by: subasht
on: 25-06-2015 22:51

also, a follow up email can be sent automatically.. asking if their problem was solved.. and if it was .. then kindly ask them to accept the best solution they received.. of course explaining a bit.. why marking the best solution is important for fellow helpers in the forum..

also, educators marking the answers will remain too as not everyone is going to mark the best answer.. but hopefully the workload for the educators will be much less.. and they can focus more on educationg the community