Leave a legacy.

Improve the frequency of Setting Best Answers

By: alicepowell | 02-05-2014 10:45


Hi All,


Long term members know that setting a "best answer" is super important, however new members who only come online to get a one off answer aren't aware of why setting a "best answer" is important.


Yes, we have The Knowledge Bank explaination but if you've only just come online to get a quick answer you aren't going to be spending the time checking out the site to see how things fully work.  


however the latest update has included this, When you click the "Best Answer" button you get this message:


set best answer.JPG


But to get this message you have to set a best answer, and if you've ever been in Help & Support you will notice that at best, 1 in 10 help threads gets a best answer set.  



When a new thread is created in Help & Support, I think a message similar to the one above should appear above you members OP and say something along the lines of:

"When a member posts the Answer that helps you please click the "Best Answer" button - So the answer can help others too" 




  • More threads with have a best answer set,
  • incentives members to be more active in the help forum,
  • less work for educators, so they dont have to go back through as many threads
  • more best answers set for us, the helpers.

If a pop up can me made to appear when the action of clicking "best answer" can be done, it should be simple to create something similar for the action of creating a new thread in Help & Support


Thanks for reading, if you agree that this would be a helpful addition to the Help & Support forum please "KUDOS" to show your support




by: p7dwy
on: 11-02-2019 18:03

Very old idea, it should of been well sorted out by now.

by: mikeclubs181040
on: 09-05-2018 15:54

Hello everyone, what a great Idea. I would love to see this implemented.

by: bethanykelly
on: 23-04-2018 21:25


by: patchandcrew
on: 10-04-2018 00:58

Sometimes more than one answer can be of equal value in terms of help but perhaps for different reasons, it would be nice to be able to give more than a kudos in such a scenario ?

Example here : https://community.giffgaff.com/t5/Help-Support/Mod...

by: eluminea
on: 01-01-2018 20:03

I guess it can make sense.

by: danieldocherty1
on: 18-11-2017 02:29

brilliant bud

by: sibtahmed
on: 20-03-2017 14:48


by: srehman
on: 23-09-2016 16:39

YESS! I agree, this is a must!! :)

by: spacefrog
on: 23-08-2016 14:17

yes, anything which gives helpers the rewards they deserve gets my vote...

by: kim_x
on: 08-06-2016 22:49

The only thing I would say is that it should be worded in such a way that the member is not encouraged to award 'Best Answer' to the first helpful post, as it may not be the best. 

Sometimes we see this happening and it is frustrating to see superior answers missing out. In some cases the member comments back thanking one poster, but appears to have awarded the BA to another by accident. As far as I know, there is no method for the member to amend this, so Best Answers should not be rushed. 

Kudos are for helpful posts; Best Answers do what they say on the tin.