Improve the frequency of Setting Best Answers
by: alicepowell | 27-05-2015 00:00
Status: We’re Looking Into It
Long term members know that setting a "best answer" is super important, however new members who only come online to get a one off answer aren't aware of why setting a "best answer" is important.
Yes, we have The Knowledge Bank explaination but if you've only just come online to get a quick answer you aren't going to be spending the time checking out the site to see how things fully work.
however the latest update has included this, When you click the "Best Answer" button you get this message:
But to get this message you have to set a best answer, and if you've ever been in Help & Support you will notice that at best, 1 in 10 help threads gets a best answer set.
When a new thread is created in Help & Support, I think a message similar to the one above should appear above you members OP and say something along the lines of:
"When a member posts the Answer that helps you please click the "Best Answer" button - So the answer can help others too"
- More threads with have a best answer set,
- incentives members to be more active in the help forum,
- less work for educators, so they dont have to go back through as many threads
- more best answers set for us, the helpers.
If a pop up can me made to appear when the action of clicking "best answer" can be done, it should be simple to create something similar for the action of creating a new thread in Help & Support
Thanks for reading, if you agree that this would be a helpful addition to the Help & Support forum please "KUDOS" to show your support