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Improve the frequency of Setting Best Answers

By: alicepowell | 02-05-2014 10:45


Hi All,


Long term members know that setting a "best answer" is super important, however new members who only come online to get a one off answer aren't aware of why setting a "best answer" is important.


Yes, we have The Knowledge Bank explaination but if you've only just come online to get a quick answer you aren't going to be spending the time checking out the site to see how things fully work.  


however the latest update has included this, When you click the "Best Answer" button you get this message:


set best answer.JPG


But to get this message you have to set a best answer, and if you've ever been in Help & Support you will notice that at best, 1 in 10 help threads gets a best answer set.  



When a new thread is created in Help & Support, I think a message similar to the one above should appear above you members OP and say something along the lines of:

"When a member posts the Answer that helps you please click the "Best Answer" button - So the answer can help others too" 




  • More threads with have a best answer set,
  • incentives members to be more active in the help forum,
  • less work for educators, so they dont have to go back through as many threads
  • more best answers set for us, the helpers.

If a pop up can me made to appear when the action of clicking "best answer" can be done, it should be simple to create something similar for the action of creating a new thread in Help & Support


Thanks for reading, if you agree that this would be a helpful addition to the Help & Support forum please "KUDOS" to show your support




by: barishna
on: 05-05-2020 22:45

bed idea

by: vijay42924
on: 16-04-2020 15:48

nice one supported

by: c55amg2005
on: 15-03-2020 15:44

You've got my vote.

by: muddycalhoun
on: 06-02-2020 14:49

I don't think I can say that I have experienced this, in fact the best answer setting is set about exactly right, long enough for the member to select their choice from a full selection but soon enough to be relevant.

I am expecting that this must be better now than it was the nearly six years ago when this was posted.

I don't think this is required.

by: racha27269
on: 15-01-2020 02:44

Great Idea Fully Supported :)

by: p7dwy
on: 11-02-2019 18:03

Very old idea, it should of been well sorted out by now.

by: muddycalhoun
on: 06-02-2020 14:49

This is becoming tiresome, try another one.

by: mikeclubs181040
on: 09-05-2018 15:54

Hello everyone, what a great Idea. I would love to see this implemented.

by: muddycalhoun
on: 06-02-2020 14:50

Speaking of tiresome repetitive comments

by: bethanykelly
on: 23-04-2018 21:25


by: muddycalhoun
on: 06-02-2020 14:50

And again!!!

by: patchandcrew
on: 10-04-2018 00:58

Sometimes more than one answer can be of equal value in terms of help but perhaps for different reasons, it would be nice to be able to give more than a kudos in such a scenario ?

Example here : https://community.giffgaff.com/t5/Help-Support/Mod...

by: eluminea
on: 01-01-2018 20:03

I guess it can make sense.