Leave a legacy.

Change the format of the Unreported Service Issue thread

By: essie112mm | 21-04-2014 20:15

Replacement of the Unreported Service Issue Thread

Problem : the Unreported Service thread is intended to be used only when a member notices a recurring possible service issue on the Help and Support forum. The requirement is that five links with the issue should be posted for an Educator to investigate and then, if necessary, act upon. Educators are subscribed to the thread so help should always be at hand. However, this thread is now used as a general dumping ground for isolated issues, complaints and general questions. To all intents and purposes it doesn’t work.

Idea : my idea is simply to change the thread so that if someone feels they have reason to alert an Educator to a potential service issue they would have to complete a form not dissimilar to an agent form. As illustrated below, the member would be required to select a category and then supply the links to threads reporting a problem. This would prevent the thread from being cluttered in the way it is now and make it easier for members to check to see if there are any reports of potential problems.

 

 Below is a suggestion of how I envisage the form might look in the thread.

As always, feedback and support is welcome

 

*Edited to address the points @gordie10 has raised.  Yes, I would envisage that after the form has been sent a

post would appear as normal to show that a potential problem has been flagged up and any reply from an Educator would appear for members to read. Without that there would be no point as no one would know if anyone had spotted or raised an issue, or the outcome of reporting it. The form would be the only way to post in the thread.

Overall, I think the thread should end up looking similar to the current version ; the main difference being there would no longer be individual service issue reports and  complaints burying everything, thus making it easier to read. 

Report a service issue.JPG

Comments

by: star8413
on: 21-10-2019 10:04

voted

by: p7dwy
on: 11-02-2019 17:55

Very old idea, it should of been well sorted out by now.

by: mezeit
on: 01-02-2019 20:45

I looks very helpful.

by: c55amg2005
on: 19-10-2018 12:07

You've got my vote.

by: muddycalhoun
on: 14-10-2018 15:06

I can't say that this is a problem I have ever heard of before, however it would be a little improvement if it is still the same.

by: fairy282
on: 22-09-2018 17:13

i like it :)

by: gvmhb
on: 24-08-2018 17:13

Not sure about this, I'm on the fence.

by: bethanykelly
on: 18-06-2018 15:57

Marvellous!

by: mikeclubs181040
on: 11-05-2018 16:43

Hello everyone, what a great Idea. I would love to see this implemented.

by: adamtheant
on: 08-04-2018 00:17

supported

by: adamtheant
on: 13-08-2019 09:54

Would be good