Leave a legacy.

Avoiding number port confusion

By: foodie_boy | 25-03-2014 09:05

When members request a number port, they receive a message to say "Once we receive your request, we will reply back to arrange your mobile number transfer and confirm your transfer date".

 

This confirmation never seems to arrive, and members are left wondering whether their port will go ahead or not. It would save a lot of confusion if the giffgaff message didn't promise to send confirmation. Why not just say "Thanks for your request. Your number transfer will go ahead on the day you chose. During the process your phone service will be erratic and your balance and/or goodybag may disappear for a while but your account should be back to normal by the end of the day."

 

This should prevent many questions on the forum about whether their number port will happen or not. Some examples:

http://community.giffgaff.com/t5/Help-Support/Porting-number-from-O2-to-giffgaff/m-p/12373290#M4011354

http://community.giffgaff.com/t5/Help-Support/Confirming-my-number-transfer/m-p/12225580#M3975089

http://community.giffgaff.com/t5/Help-Support/Number-transfer-request-confirmation/m-p/7200526#M2449820

Comments

by: barishna
on: 29-05-2020 04:16

great idea

by: vijay42924
on: 17-04-2020 13:32

fully supported

by: adamtheant
on: 17-08-2019 00:29

good idea

by: p7dwy
on: 11-02-2019 17:49

Very old idea, it should of been well sorted out by now.

by: fairy282
on: 22-09-2018 16:29

i like this:)

by: fairy282
on: 22-09-2018 16:27

i like this :)

by: zainabi
on: 11-09-2018 12:12

supported

by: gvmhb
on: 16-08-2018 19:57

I've never ported in, so I don't what happens. Sounds like a positive change anyway ;)

by: muddycalhoun
on: 15-08-2018 22:19

Again another idea stuck in limbo here, have I stumbled across a Bermuda triangle of ideas.

I wonder how has this process changed since march 2014? Is this still current?

by: c55amg2005
on: 14-07-2018 15:49

You've got my vote.