Leave a legacy.

Free GG to GG to renew when goodybag is purchased from existing airtime credit

By: prawlin | 17-03-2014 13:57

My proposal is to simply change things so as to allow the free to GG call period to reset for a new 3 months whenever a new goody bag is purchased from the EXISTING AIRTIME CREDIT MONEY.

I am amazed it is not like this anyway! It almost seems like a bug in the GG software systems.

Some time ago, unaware of the way this worked, I added a significant amount of airtime credit as a one off payment. My intention was to buy my monthly goodybags from the airtime credit as needed.

I fully expected the free to GG calls 3 month period to renew each month when I renewed my goodybags. It doesn't!! It only renews as and when one buys a goody bag directly with card payment OR when adding new airtime credit using either card or voucher payment, AFAIK.

This seems very wrong to me. I think most users would expect buying a new goodybag by ANY funding method would renew the free GG to GG calls period for a further 3 months.

So the way things are now is a pretty strong DISINCENTIVE to topping up with large amounts that might take several months to eat into. Surely GG should not penalise the customer in any way should he decide to maintain a nice healthy top up credit balance (which is earning interest in the GG bank presumably?). Yet that is exactly what this is doing!

So it does not benefit those who choose to pay generously well in advance. This system rewards those who only top up just enough for a month or two. Very counterintuitive in my opinion.

If you agree, please vote your support by clicking on the orange large kudos up arrow in the upper left corner of this post. This proposal will not get even considered for implementation by GG staff unless it gets plenty of kudos points. So get voting please.

Thank you.


UPDATE 19/3/2014 I just noticed that on the Goodybag page here...
http://giffgaff.com/goodybags#phone ALL the bags have bullet points on them stating 'free GG to GG'. This is somewhat misleading as if you buy all your bags from an existing large balance for 3 months or more consecutively (with no topping up) then you deffo don't get free to GG calls and texts. So that makes my present idea even more needed IMO. If this gets implemented, then whichever way goodybags are paid for, they would ALWAYS include free to GG services, which is what those bullet points somewhat erroneously suggest they do now!!

Another way of looking at all this.... Buy just a puny humble £5 bag using card payment and it resets a new full 3 month free to GG period, Great. Yet buy a huge prestige £20 bag from your credit balance and it doesn't reset the free to GG at all! Bonkers.

Thanks to all for the support on this this so far! Please keep the kudos coming in the upper left arrow. If it gets enough, I feel it is sure to be implemented.


by: cass905
on: 12-09-2017 10:38

that is a great point I wasn't aware that if you used your credit without topping up you don't get your free calls not that I make many but you have my full support

by: r16dot1
on: 21-06-2017 16:56

Another point to add to the OP.

If I had £40 payback and take it as airtime, I get three months free GG-GG because that counts as an airtime top-up.

If I take the money via paypal, then buy £7-50 goody-bags each month, I get FIVE months free GG-GG. Yet I have created a lot of extra work for the gg servers, and no doubt made gg pay charges to the card company and to PayPal.

I think this is what economists call a "Perverse Incentive". Adopt prawlin's suggestion and I could do payback the sensible way, and leave the dosh in the gg coffers in the meantime.

by: bintnabil
on: 03-11-2016 11:59

I had no idea this did not happen. I'm shocked! This seems to have been up for suggestion for years and yet its status is 'being considered'. Really!! 

It clearly states, free giffgaff to giffgaff, in a list of products that you will receive when purchasing each goodybag. There are not any disclaimers excempting purchases from airtime credit. This is clearly a Trades Description issue and one that The Trading Standards Office would be interested in.

by: sugees
on: 08-08-2016 02:34

U got my vote. Great idea

by: picko19
on: 23-07-2016 17:36

Great point I didn't know this either you will have saved me from a few problems by making me realise this! Lets hope it gets changed! 

by: natasa80
on: 27-12-2020 22:09


by: lornab103
on: 09-11-2020 21:30

Totally support this. Not renewing the free GG to GG calls when paying using airtime credit is why I opt to take my payback in cash rather than airtime credit

by: ungourin
on: 10-08-2020 11:41

boom idea , positive vote

by: mijthebarber
on: 08-06-2020 07:16

Well written post

by: barishna
on: 05-05-2020 11:35

not a great idea