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Use DPD to deliver phones

By: cim | 13-12-2013 15:04

I and others have received deliveries from DPD recently and frankly been blown away by the outstanding live tracking facility they offer.

The delivery van can be live tracked on a street map, the delivery time seems to be quite accurately predicted (on my experience anyway), it is updated regularly, you can see how many drops are due before yours will arrive, plus you can reschedule for another day quite late in the process if you find you need to make last minute change of plans.

This thread by @wbbuttercup http://community.giffgaff.com/t5/Social-Off-Topic/Very-Impressed-with-DPD/td-p/11023577 has various comments about DPD which generally reflect my experiences.

The service is called Predict: Follow My Parcel - here's a DPD web page link with a video covering the innovative features. Update - DPD now has an app to track deliveries

The biggest advantage here to phone buyers would be saving time i.e. narrow down - ultimately to a 15 min delivery window and with reassurance that things are on track.

I have no commercial link with DPD, just found their new tracking service to be exceptional. I know other delivery services offer live tracking but I have not seen anything half as good as this.

Obviously I am not party to gg's commercial deal with their existing carrier but if DPD can deliver a comparable priced service I thing gg customers would be very happy.

What do you think?

Update May 2015:

In 2014, MoneySavingExpert polled thousands of people to find the UK's best and worst delivery services. DPD was rated best. UKMail was rated one of the worse couriers with the following votes:

DPD (4034 votes)
Great 2668 votes (66%)
OK 856 votes (21%)
Poor 510 votes (13%)

UK Mail (1988 votes)
Great 529 votes (27%)
OK 896 votes (45%)
Poor 563 votes (28%)

Update December 2015

In December 2015, MoneySavingExpert polled again and as of 17.12.2015 DPD has improved their stats from last year slightly and UKMail has got worse.

Update, This idea, posted in DECEMBER 2013 still makes sense.

In January 2017 MSE polled again and nothing much has changed.

Comments

by: sandraduma
on: 05-12-2017 13:11

Please consider changing the current delivery company.

I was supposed to receive my phone on Monday last week, changed the day to Tuesday as I was working from home. After receiving a UK Mail confirmation that my delivery will be around 16:00-18:00 and I'm number 152 in line no driver showed up by 22:00, even though around 14:00 they were showing on their website that they are at delivery number 122. Phoned them up on multiple numbers to check where my parcel is, only robots sending you from one option to another, either to change your delivery day or collect yourself. Read so many bad reviews about them on multiple websites so obviously I felt very stressed out that my parcel will not arrive at all.

As I could not afford another day off or work from home at work, I went there to collect it myself very early morning. Wasted money (trains/tube) and 3 hours of my time as their deposit was nowhere near me when they should have simply delivered on the day selected in advance.

I have never had such a bad experience and customer service with any other delivery company.

Anything from click and collect, other delivery company, Royal Mail all much better than UK Mail.

by: mehdiahmed
on: 04-12-2017 17:27

nice

by: bukkygold
on: 01-12-2017 09:48

great idea

by: kim_x
on: 30-11-2017 17:36

I had a delivery from DPD last week and the live tracking facility is no more it seems (unless it is now provided in certain areas only / an optional extra that the sender didn't pay for in my case.)

They still provide a window of an hour, which is much better than the rest for which the day of arrival is all you get.

by: hatcht1969
on: 29-11-2017 13:01

I think they should use deliveries for delivery more efficient

by: sibtahmed
on: 28-11-2017 20:38

Good idea

by: suziegreig
on: 22-11-2017 16:40

Go for it. UK Mail are a pain. DPD are super efficient.

by: kylie22oggy5
on: 01-11-2017 11:45

....

by: pthapa25
on: 31-10-2017 09:23

yup dpd are the best.. no doubt.. now it's up to giffgaff to do cost benefit analysis..

i personally think it is worth the extra cost from moving to dpd from ukmail..

as a vastly improved delivery service will enormously improve the customer service experience.. which then customers will have only positive things to say about giffgaff when speaking with others.. which in turn attracts more customers resulting in more sales..

you get the picture..

by: samcallan42
on: 29-10-2017 11:27

Great idea