Following on from a forum thread on buying a giffgaff phone without a goodybag, t_will suggested I should propose something along these lines as an idea to gauge support, so here goes:
New users are currently guided to purchase a goodybag when buying a phone from giffgaff and opening an account. If they want to use their new phone without a goodybag and just want to use normal airtime balance on a PAYG basis from the outset, the way to do this is not indicated clearly during the purchase process, more than likely making them think that a goodybag purchase is compulsory when buying a phone from giffgaff.
It seems that it is already possible to circumvent this by opening a giffgaff account and activating a SIM with airtime balance first, and then purchasing the phone from giffgaff as an existing customer. However, as you can see, this would be a well hidden and more complicated option.
The proposal is therefore to offer buying a phone from giffgaff without a goodybag but with the usual activation topup requirement of airtime balance as an option during the phone purchasing process by default. Maybe there could be a "I would prefer to purchase my phone without a goodybag for PAYG use only" or similar wording tickbox a purchaser could use to switch out of the goodybag purchase option and towards activating with normal airtime balance instead.
This could be in smaller print, as the more popular option will probably be to buy a phone with a goodybag, but at least purchasers would benefit from being given a clear choice right from the start instead of perhaps later feeling they were tricked into buying a goodybag they did not want with their phone. Basically this would be more up front with the choices available from the outset.
If you agree, please vote for this idea.