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Spoken Remaining allowances to help blind/partially sighted users

By: jbmatthew | 29-10-2013 15:27

Hi

I read Stevie's post the other day about improving member experience for disabled people: http://community.giffgaff.com/t5/Contribute-Innovation-Promotion/Improving-Member-Experience-Disability/td-p/10280757

After having a think as a fully able bodied person thinking about how the experience could be improved for disabled people. The idea I came up with is as follows:

Currently to check remaining allowances or credit you have to use the shortcodes which provide the answer to the query on screen. However this would be of no use to a blind person who would have to rely on someone to read to them the answer. So my solution is to have a number that can be dialled and a simple spoken message such as "231 minutes" and the call ends after a second or two. What you then have is an easier way for the visually impaired or blind to use their mobile phone free from barriers.

So there's my contribution, I hope it could potentially benefit some of our members :smileywink:

Comments

by: mezeit
on: 01-02-2019 21:01

Very cool thinking there.

by: p7dwy
on: 01-02-2019 11:10

Very old idea, it should of been well sorted out by now.

by: mikeclubs181040
on: 10-05-2018 13:10

Hello everyone, what a great Idea. I would love to see this implemented.

by: ijustcantdoit
on: 07-02-2018 19:27

Top idea

by: chinsndips
on: 14-11-2017 11:51

Anything that can make lives of users easier is worth implementing.

by: suem15
on: 07-09-2017 14:41

Good idea

by: bullphit
on: 10-04-2017 08:18

Like it

by: giffer23
on: 23-01-2017 09:16

I'm supporting this idea too, 

by: chirizphone01
on: 28-09-2016 20:27

excellent idea +1 from me

by: dee2495
on: 15-05-2016 06:09

you got my support