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Spoken Remaining allowances to help blind/partially sighted users

By: jbmatthew | 29-10-2013 15:27


I read Stevie's post the other day about improving member experience for disabled people: http://community.giffgaff.com/t5/Contribute-Innovation-Promotion/Improving-Member-Experience-Disability/td-p/10280757

After having a think as a fully able bodied person thinking about how the experience could be improved for disabled people. The idea I came up with is as follows:

Currently to check remaining allowances or credit you have to use the shortcodes which provide the answer to the query on screen. However this would be of no use to a blind person who would have to rely on someone to read to them the answer. So my solution is to have a number that can be dialled and a simple spoken message such as "231 minutes" and the call ends after a second or two. What you then have is an easier way for the visually impaired or blind to use their mobile phone free from barriers.

So there's my contribution, I hope it could potentially benefit some of our members :smileywink:


by: rites61
on: 25-10-2020 11:19


by: hashir29
on: 02-06-2020 12:48

Although this option exists in the new gen mobile phones but voted.

by: barishna
on: 28-05-2020 23:52

i can't understand

by: muddycalhoun
on: 12-02-2020 10:35

Totally sorted now and all available with the 43430 option 2 line. Quicker and easier than going online.

by: starkey93
on: 18-12-2019 00:19

Love it

by: star8413
on: 21-10-2019 10:39


by: adamtheant
on: 20-08-2019 23:19

old post but I still like it

by: mezeit
on: 01-02-2019 21:01

Very cool thinking there.

by: p7dwy
on: 01-02-2019 11:10

Very old idea, it should of been well sorted out by now.

by: mikeclubs181040
on: 10-05-2018 13:10

Hello everyone, what a great Idea. I would love to see this implemented.