I'm not sure if this is the right place to put this suggestion, but here goes.
There's a lot of helpful advice in the knowedge base and some of the other links, but it's often a bit too 'wordy', especially for an older user like me, and there are lots of technical terms and concepts that I don't have a clue about. I'm sure I'm not the only one who's older and not 'techno-savvy'. And I know that people with dyslexia and other things that restrict their reading often find wordy insrtuctions etc pretty close to incomprehensible.
Could there be a 'Simple How-To' category, with menu-type instructions with essentials in bold, such as:-
To transfer existing number to giffgaff -
- Ring existing provider and ask for PAC code. This will probably be texted or emailed to you.
- Log in to giffgaff, go to Register, enter PAC number and date you want to change.
- Etc Etc.
I'm sure there are people on here who could do that.
It would a) make giffgaff more inclusive and accessable, and thus b) encourage older users and people who struggle with 'wordy' sites to come to GG.
If you think this is a good idea, and care about all the people who aren't able to be part of the exclusive 'techie-club' - like me! - please support this idea. Please add kudos, to show your support.
[I also have difficulty understanding the helpful answers that are in 'text-speak' rather than English - but that's another issue!]