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Welcome to the Lab

At giffgaff our member's ideas power us to a better way. Your idea could help a fellow member, or it could help millions. So get your thinking cap on, and dive in.

How Labs works

Idea spotlight

Allow Goodybags to be used in EU

3,195
votes
Mastermind:
deffers90
When the scrapping of roaming charges comes into force later on next year (see bbc news story http:...
390
View idea

Abolish the <5min/MB limit for early Goodybag purchase

1,018
votes
Mastermind:
prawlin
With reservations, I welcome the recently introduced early Goodybag purchase facility. BUT! Why o...
154
View idea

Call Catcher on giffgaff

2,462
votes
Mastermind:
i_h8_indian_callcentres
Call Catcher gives you the facility to find out who has called if your phone has been out of coverag...
399
View idea

Payback can be saved up to buy a phone

3,228
votes
Mastermind:
misba_786
Another additional option for payback which would be "saving for phone" so that giffgaff u...
613
View idea

Introduce Trio (3 in 1) Sims

788
votes
Mastermind:
xollobru
I received a replacement sim from 3 in the post today as my new phone uses a different size to my ol...
49
View idea

Deleting a goodybag

824
votes
Mastermind:
bwals92
I think it would be good if there was an option to delete goodybags so you could buy a new one (befo...
74
View idea

60 day voicemail frustration

1,045
votes
Mastermind:
andreww
 A little known fact is that if you don't access your giffgaff voicemail for 60 days any custom...
155
View idea

Allow members to cancel queued goodybags

1,183
votes
Mastermind:
cklang
Hi all, I have a very small idea that may benefit some and free up agent time a little! Allo...
134
View idea

Online usage history (itemized billing)

4,384
votes
Mastermind:
ivida
This is another idea that has been brought up several times in various forms (see usage-history tag)...
743
View idea
Browse ideas

Support older users: consolidate short dial codes

Mastermind: checkincherry

View idea

Happening now

koshka commented on the idea ‘Buy a giffgaff T-Shirt’ View idea
koshka liked the idea ‘Bring Back the visable Paypal email address after choosing in the packback window’ View idea
koshka commented on the idea ‘Bring Back the visable Paypal email address after choosing in the packback window’ View idea

Top picks

Mastermind:

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