Leave a legacy.

Welcome to the Lab

At giffgaff our member's ideas power us to a better way. Your idea could help a fellow member, or it could help millions. So get your thinking cap on, and dive in.

Idea spotlight

Convert a top-up to a goodybag when you top-up.

284
votes
Mastermind:
elbubsio
Hi all,   It's an almost constant feature of the help forums to have at least one or ...

The voice of giffgaff

25
votes
Mastermind:
sandra74gedling
I think we should spread the word as a loyal giffgaff agent or ambassador.

Click and Collect instead of UK Mail

140
votes
Mastermind:
cps15966
http://www.collectplus.co.uk/our-services After seeing a post today of ongoing issues with UK Mai...

Apple Sim - iPad Mini 3, iPad air 2 and WIFI Calling - giffgaff an option?

196
votes
Mastermind:
diwatty
So it has been annouced the new iPads which have come from the valley which have cellular capabilite...

Streamline phone purchase process

146
votes
Mastermind:
endorphin
Following on from the rush of phone purchases due to the Black Friday offers there's been a spat...

Personalised goodybags

2,368
votes
Mastermind:
elijoby12
GiffaGaff For The People By The People. (I love this idea)    So my idea goes like t...

1000+ club t-shirts

113
votes
Mastermind:
kathleen414
1000 Best Answers Club Our 1000 club has grown in recent months to a huge 22 members, your achieveme...

Advertise £20 goodybag on SIM packets

50
votes
Mastermind:
superbeautifulthings
This will draw new customers and create curiosity. Great for those who have problems trusting a n...

Increased Auto Topup rule flexibility

18
votes
Mastermind:
stocksfamily
I would like to enable auto topup on my sons account but we have given him a budget of only £10 / q...

The giffgaff Challenge

26
votes
Mastermind:
russellf34
Set a challenge to all members to try and see who can get the word giffgaff in the weirdest, wonderf...

Emergency goodybags activated by secret code

45
votes
Mastermind:
thingymajig00
So it's 1am you just realised your goodybag has ran out can't be bothered logging in and selecting g...

A new take on the data rollover idea!

374
votes
Mastermind:
ayepee96
Hi, I know this topic is spoken about A LOT by giffgaff users - don't get me wrong, I love giffg...

Online usage history (itemized billing)

3,467
votes
Mastermind:
ivida
This is another idea that has been brought up several times in various forms (see usage-history tag)...

Roll over of unused minutes and data

3,093
votes
Mastermind:
maggie333
I would like GiffGaff to consider any unused minutes and data to be carried onto the next month (obv...

SIM in a box - email notification of an activation

92
votes
Mastermind:
bmw4175
OK just a quick but simple one!When you get an activation you get an email confirming it with the us...

Data Topups for GoodyBags

8
votes
Mastermind:
gouldinj
When you run out of data, using the 'start next goodybag early' feature can lead you to lose track o...

Topup via PayPal

1,502
votes
Mastermind:
peter
Hello, There was the problem with the topups and it has made me think, why not introduce Topups b...

Giffgaff/Paypal/Ebay

74
votes
Mastermind:
mobilemax
I now variations of this has been mentioned but couldnt Giffgaff open a store up on Ebay. Selling PA...

Family Account

344
votes
Mastermind:
kennymillar
Allow people to hold multiple sims under one management account. See balances, top-up and buy goodie...

Auto refresh on giffgaff community pages

58
votes
Mastermind:
sholi
Hi there I spend quite a bit of time trying to help giffgaffers with thier problems Ive always...

Badges/rewards for completing tasks

283
votes
Mastermind:
stephenmiller
Hi all, there's a few ideas about community badges for completing tasks and doing things in the ...

giffgaff Labs notifications

129
votes
Mastermind:
sarahbanahnah
Hey there guys, As we all are here on the LAB, we love using it to help giffgaff grow but one thi...

Wacky texts

72
votes
Mastermind:
pooley95
Send a few more texts in the months the ones we get for Halloween and when the clocks change.I find ...

My giffgaff app notifications

765
votes
Mastermind:
methusan
If you have installed the mygiffgaff application on your phone, then there should be a feature where...

Kindfulness coffee call back club

9
votes
Mastermind:
veganc
Building emotional resilience one pot of tea at a time…Resilience, explains Prof Richard Williams,...

Problem solving using chat line or SMS direct with agents

84
votes
Mastermind:
tigerbullygallagher
recently i near lost a phone number i have since the beginning, when was called cell phone and the c...

Direct debit for loans/phones to come out at same time

50
votes
Mastermind:
stevicarruthers98
I think it would be best if direct debit could be set up for loans and phones to come out at th...

Face ID support

26
votes
Mastermind:
jeffreyg
The new iPhone X will introduce faceID. I think giffgaff should implement this for compatible device...

WiFi on the Underground: a possibility?

262
votes
Mastermind:
rhelan
Hi all,   It has come to my attention, now that Three has joined the list of other mobile...

Order pre-paid SIM's

13
votes
Mastermind:
matthewhill1996
So many giffgaff SIM's end up unused - how about order, top up and activate your SIM online...

giffgaff app call history

185
votes
Mastermind:
j4mrk82
I think a new option should be added 2 giffgaff app so you can access your usage and call history fo...

Voice recognition on giffgaff

1
votes
Mastermind:
brianboru777
Instead of fumbling for the phone then sliding the ring icon, voice recognition of your own fingerpr...

A more visible ideas section on the mobile site

13
votes
Mastermind:
kathleen414
Hi I think the ideas section should have prominent position on our mobile pages as it's very hard t...

Goodybag changes - Surfer or Talker

566
votes
Mastermind:
timwilliams25
It's good to see giffgaff acting on the goodybag options and giving a choice of £10 goodyb...

Payback status on the dashboard

316
votes
Mastermind:
various_mm
Hi,   There has been a delay in the Payback balance update this month.   ...

Payback paid early

339
votes
Mastermind:
darkknight01
Wouldn't it be nice to have payback paid every month, even two months or at least every three mo...

Fingerprint log-in on mobile

122
votes
Mastermind:
rhydiancaines
Passwords are a pain, especially on mobile. It would be great if you could re-log-in to the mobile a...

View someones other ideas

100
votes
Mastermind:
markstar
Hi Some very good ideas are posted on here.  I would like to be able to see the other ideas ...

Handling multiple SIMs from a single company/family account

1,623
votes
Mastermind:
ivida
This idea was brought up by several posts earlier (see 1,2) and Vincent has even posted a partial...

Electoral Register listing Allows Adult Content Access

255
votes
Mastermind:
frpc
This simple idea would assist those who do not have a Driving Licence or Passport. New rules me...

International delivery for referral SIMs

30
votes
Mastermind:
nicolindo
giffgaff recently launched international delivery for 'ordinary' SIMs. Why not adding the...

SMS shortcode to check 4G data allowance

215
votes
Mastermind:
skhan_786
Since the new goodybags are now active wouldn't it be better if giffgaff had a sms shortcode tha...

Missed called notifs.

7
votes
Mastermind:
hummat786
My idea is that we should receive texts informing of any missed calls. E.g. how other networks send ...

Calls and texts from laptops and tablets: O2 Tu Go for giffgaff?

1,498
votes
Mastermind:
jnm21
Just came on here to search for & give Kudos to any suggestions for this - the only thread I fou...

3D touch top up

44
votes
Mastermind:
jono3069
On and IPhone 6s I think that giffgaff should allow you to 3D Touch in the app and top up there inst...

Allow Goodybags to be used in EU

3,154
votes
Mastermind:
deffers90
When the scrapping of roaming charges comes into force later on next year (see bbc news story http:...

Bug with password reset/login page and password length

46
votes
Mastermind:
danatkinsontablet
Hi there, I've noticed a problem relating to a difference between your password reset page an...

Bespoke phone cover/ case

126
votes
Mastermind:
avalony
i work as an artist using text/ poetry in multi platforms. Many giff gaff folk also work as freelanc...

e-SIM for Apple Watch Series 3

3
votes
Mastermind:
traelkom
The new Apple watch coming soon is made to receive and make phone calls.For now, only EE is offering...

Include life topics at the bottom of the giffgaff account page

21
votes
Mastermind:
amandalowe123
giffgaff should let members know about the different topics on Life at the bottom of your giffg...

giffgaff app - alerts when other giffgaffers are near

9
votes
Mastermind:
ciaran_85
How about a feature on the giffgaff app that notifies you to let you know other giffgaff users in ne...

A giffgaff phone

29
votes
Mastermind:
owent1998
giffgaff should make their version of a smart phone.

Pending ideas in Labs

169
votes
Mastermind:
cps15966
So..... there I was involved in a thread/discussion about Labs and it was suggested in that discussi...

Email notifications about usage

82
votes
Mastermind:
imcgough
Add option to email notifications when x/y/z data/texts/mins left on goodybag (or daily/weekly/2-wee...

giffgaff Air

48
votes
Mastermind:
yoyoisthebest
Wouldn't it be great if giffgaff had an airplane and on board you could enjoy all the luxury of the ...

Use DPD to deliver phones

266
votes
Mastermind:
cim
I and others have received deliveries from DPD recently and frankly been blown away by the outstandi...

e-SIM. SIM no more

73
votes
Mastermind:
traelkom
e-SIM will become reality very soon. My suggestion is that giffgaff support and develop this techno...

Under 16's on the parents giffgaff account

0
votes
Mastermind:
sarahjane90
just a thought would it be possible that under 16's could be sort of attached to the parents account...

Labs email trailer

3
votes
Mastermind:
maracon
Why don't you guys in the Lab design an outstanding giffgaff email trailer?It can be used at the bot...

Earn an electronic stamp for every goodybag you buy

32
votes
Mastermind:
theashman682
Everytime you buy a goody bag, you get a stamp and for every 10-15 stamps you get a special deal on ...

Show the stores where you can purchase top up on the SIM activation page

31
votes
Mastermind:
jaymailsays
Giffgaff recently updated the Sim Activation Page to show the activation code position on the new lo...

The Flexible SIM

8
votes
Mastermind:
margaret_eric
My idea is for GiffGaff to provide a Flexible SIM. This is for people who perhaps don't want to use...

Borrow from giffgaff

32
votes
Mastermind:
loopytive84
If you run out of data or mins then u can borrow up to 5 pound from giffgaff and pay it back next ti...

Happening now

shania280 submitted the idea ‘Sabrina’ View idea
melliej73 liked the idea ‘Refunds of unwanted credit and goodybags’ View idea
melliej73 liked the idea ‘Family Account’ View idea

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