Leave a legacy.

Reword the free call entitlement in my giffgaff

By: scrappydez | 12-12-2015 18:44

Currently in My giffgaff if you have free giffgaff calls you will see a message that says "To extend your free giffgaff to giffgaff calls and texts for another three months, top up before 05 MAR 2016"

If your free call entitlement has expired it says "Your giffgaff to giffgaff calls and texts have expired. Top up your account to get another 3 extra months of calls and texts to giffgaff for free."

I feel that the message that is there is slightly misleading as it says on both messages that you have to topup to get them.

For the people that are in the know they are aware that there are 6 different methods to extend your free calls entitlement. Those methods are -

  • Redeeming a voucher of £10 or more; or
  • Buying airtime balance of £10 or more with a debit / credit card - including auto-top up; or
  • Buying a goodybag / gigabag of £5 or more with a debit / credit card - including recurring and queued goodybags (note the reset occurs when the goodybag/gigabag becomes active); or
  • Taking payback of £10 or more as airtime credit (reset occurs on the date in June or December the credit arrives on your account); or
  • Receiving £10 or more credit from another giffgaff member (i.e. by altruistic top-up)
  • Renewing a recurring goodybag early.

My idea is for giffgaff to reword what is there and provide a link to the eligible top-up section of the knowledge base or create one of their fancy new drop down menu's. Simples.

Comments

by: iqbal92307
on: 07-10-2019 14:41

Supported

by: tracy71
on: 21-08-2019 09:34

you've got my vote

by: muddycalhoun
on: 19-06-2019 15:33

Its never been a source of confusion for me but it could have a link to a list of things that renew or extend the free giffgaff to giffgaff calls and texts.

support

by: emmalouisep93
on: 29-04-2019 16:30

agree. Supported

by: adamtheant
on: 05-07-2018 17:44

nice idea

by: adamtheant
on: 28-12-2018 10:22

Hope this gets implemented

by: scrappydez
on: 22-03-2016 06:59

@momist

The original OP does say

Buying a goodybag / gigabag of £5 or more with a debit / credit card - including recurring and queued goodybags (note the reset occurs when the goodybag/gigabag becomes active)

It's copied from the KB so we have to take it as right.

by: momist
on: 20-03-2016 10:34

Maybe the wording just needs turning around, so the message is clearer:

"Top up or buy a goodybag before xx xx to renew your free GG to GG calls/texts for three months."

Many people don't read much, and just quickly scan for the gist of the message.  What comes first is very important for those people. 

As for the different ways that you can renew the free GG to GG calls, even the suggestion in this idea is wrong.  Simply recurring a goodybag is not sufficient, if that was done from existing credit.  It's only new money into GG that triggers it.  That's why I don't take payback as credit.

by: jeff_elephant
on: 08-03-2016 11:24

Good idea!

by: mltg
on: 01-03-2016 01:10

Good idea

by: s_pat
on: 05-02-2016 16:28

Supported!